Welcome to Selv.ai ("Selv", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of Selv.ai, including any associated services, features, content, and applications (collectively, the "Service").
By accessing, browsing, registering for, or using Selv.ai, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use our Service.
1. Service Description
Selv.ai is a modern Generative Engine Optimization platform offering AI-powered analytics, reporting automation, and campaign optimization tools. Selv enables users to enhance their digital presence through intelligent content strategies powered by third-party AI models and services.
2. Acceptance of Terms
By using Selv.ai, you acknowledge and agree that you are automatically bound by these Terms and any policies or guidelines we publish. Your continued use of the Service constitutes your acceptance of any future updates or modifications to these Terms.
3. Account Registration and Eligibility
3.1 Account Creation
To access certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information to keep it accurate
- Keep your account credentials secure and confidential
- Notify us immediately of any unauthorized use of your account
3.2 Eligibility
You must be at least 16 years of age to use our Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
3.3 Account Security
You are solely responsible for all activities that occur under your account. Selv is not liable for any loss or damage arising from unauthorized use of your account.
4. Subscription Plans and Billing
4.1 Service Plans
Selv offers multiple subscription plans including Free, Pro, Business, Ultra, and Enterprise tiers. Each plan includes different features, usage limits, and pricing as described on our pricing page.
4.2 Billing and Payment
- Billing Cycles: Subscriptions are billed monthly or annually as selected
- Payment: Payment is due in advance for each billing cycle
- Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
- Fee Changes: We may change subscription fees with 30 days' notice
- Taxes: You are responsible for all applicable taxes
4.3 Free Plan Limitations
Free plans may include usage restrictions, limited features, and may display Selv branding. We reserve the right to modify free plan limitations at any time.
4.4 Usage Limits
Each subscription plan includes specific usage limits for API calls, data processing, and features. Exceeding these limits may result in service restrictions or additional charges.
5. Refund Policy
5.1 Refund Eligibility
- Monthly Subscriptions: No refunds for partial months
- Annual Subscriptions: Pro-rated refunds available within 30 days of initial purchase or renewal
- Free Plans: No refunds applicable
5.2 Refund Process
To request a refund, contact support@selv.ai with your account details and reason for the request. Refunds will be processed within 10 business days of approval.
5.3 No Refund Conditions
Refunds may be denied for violations of these Terms, excessive usage, or abuse of the refund policy.
6. Acceptable Use Policy
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Interfere with or disrupt the Service or servers
- Attempt to gain unauthorized access to any part of the Service
- Upload or transmit viruses, malware, or malicious code
- Spam, harass, or abuse other users
- Use the Service to generate or distribute harmful, offensive, or inappropriate content
- Scrape, data mine, or automatically extract data from the Service
- Resell or redistribute the Service without authorization
- Use the Service in a way that could damage Selv's reputation
7. Intellectual Property Rights
7.1 Selv's Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Selv and its licensors. The Service is protected by copyright, trademark, and other laws.
7.2 User Content
You retain ownership of content you create or upload ("User Content"). By submitting User Content, you grant Selv a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content solely to provide the Service.
7.3 AI-Generated Content
Content generated by AI models through the Service may not be subject to copyright protection. You are responsible for determining the intellectual property status of AI-generated content and using it appropriately.
7.4 Copyright Infringement
If you believe content on our Service infringes your copyright, please contact us at support@selv.ai with details of the alleged infringement.
8. Beta / Alpha / Early Access Disclaimer
Selv is in an active state of iteration, development, and improvement. The Service, including features advertised or described, may be incomplete, experimental, or subject to change. During beta, alpha, early access, or waitlist phases, you acknowledge that:
Features may not function as intended. Bugs, issues, or errors may occur. The platform is not in a final or production-grade state. Selv, its owners, team members, affiliates, and partners shall not be held liable for any damages, losses, or inconveniences resulting from the use of the platform during these early phases.
If you are not satisfied with the Service, Selv is happy to issue a refund, subject to our Refund Policy above.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
Selv, its owners, employees, affiliates, partners, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of the Service.
Total Liability Cap: In no event shall Selv's total liability to you exceed the amount paid by you to Selv in the 12 months preceding the claim.
Carve-outs: This limitation does not apply to:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded by law
You expressly agree that you use Selv.ai at your own risk and that you are solely responsible for any outcomes, damages, or liabilities resulting from your use.
You further agree to indemnify and hold harmless Selv and its affiliates from any claims, liabilities, damages, losses, or expenses arising out of your use of the Service.
10. Third-Party Integrations and Dependencies
Selv integrates with various third-party services and providers, including but not limited to OpenAI, Anthropic, Google, and other API services.
You acknowledge that Selv has no control over third-party services, their availability, or their functionality. Selv is not responsible for any changes, interruptions, discontinuations, or errors arising from third-party integrations. Selv reserves the right to discontinue, suspend, or modify any third-party integrations at any time, without prior notice or obligation to provide a reason. By using Selv.ai, you also agree to comply with the terms and conditions, privacy policies, and legal agreements of these third-party providers.
11. AI-Generated Content Disclaimer
Selv utilizes AI models and services provided by third parties (such as OpenAI, Anthropic, Google, etc.) to generate content.
Selv does not control, verify, or endorse the outputs produced by these AI systems. Selv shall not be held responsible or liable for any content generated by these AI providers, including but not limited to inaccuracies, offensive content, misuse, or any resulting damages. Users are responsible for reviewing, verifying, and using AI-generated content at their own discretion and risk.
12. Data Usage and Sharing
By using Selv.ai, you acknowledge and agree that:
Selv may collect, process, and share your data with third-party services necessary to operate and provide the Service. These third parties may include, but are not limited to, Google, OpenAI, and other service providers, infrastructure vendors, and partners. You consent to the sharing of your data as required for the operation of the platform and agree to the terms, privacy policies, and data practices of these third parties. Selv will make reasonable efforts to ensure data is handled responsibly, but does not assume liability for third-party data practices.
For detailed information about our data practices, please see our Privacy Policy.
13. Service Level Agreement
13.1 Uptime Commitment
We strive to maintain 99.5% uptime for paid plans, measured monthly. Scheduled maintenance and third-party service interruptions are excluded from this calculation.
13.2 No SLA for Free Plans
Free plans are provided without any uptime guarantees or service level commitments.
14. Warranty Disclaimer
Selv provides the Service on an "as is" and "as available" basis without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Selv does not warrant that:
The Service will be uninterrupted, secure, or error-free. Any defects or issues will be corrected. The results from using the Service will meet your expectations or requirements.
15. Account Termination
15.1 Termination by Selv
Selv reserves the right to suspend or terminate your access to the Service at its sole discretion, with or without notice, for any reason, including but not limited to violations of these Terms.
15.2 Termination by User
You may terminate your account at any time by contacting support@selv.ai or through your account settings. Upon termination:
- Your access to paid features will cease at the end of your current billing period
- Your data may be deleted after a reasonable retention period
- No refunds will be provided except as outlined in our Refund Policy
15.3 Effect of Termination
Upon termination, the following sections shall survive: Intellectual Property Rights, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.
16. Dispute Resolution
16.1 Informal Resolution
Before initiating formal legal proceedings, you agree to first contact us at support@selv.ai to attempt to resolve any dispute informally.
16.2 Arbitration
For disputes exceeding $10,000, both parties agree to binding arbitration under the rules of [specify arbitration service]. Arbitration shall take place in [specify location].
16.3 Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.
17. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts in Amsterdam, Netherlands.
18. Changes to Terms
Selv reserves the right to modify or replace these Terms at any time. Material changes will be communicated via email or prominent notice on the Service at least 30 days before taking effect. Continued use of the Service after changes shall constitute acceptance of the new Terms.
19. Contact Information
For any questions, feedback, or refund requests, please contact us at: 📧 support@selv.ai
For legal notices: legal@selv.ai
20. Severability and Entire Agreement
20.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Selv regarding the use of the Service.
20.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect and the invalid provision will be replaced with a valid provision that most closely approximates the intent of the original provision.
20.3 Waiver
Failure to enforce any provision of these Terms shall not be deemed a waiver of such rights or any future enforcement of that provision.
Last updated: 2025-07-24